This Privacy Policy explains precisely what personal data rq789 collects from Pakistani players, how it is used, how it is protected, who it may be shared with, and what rights you hold over your own information under applicable data protection frameworks.
These highlights summarise the most important aspects of rq789's approach to data privacy. The full legal text in the policy below takes precedence in all circumstances.
All data transmitted between your browser or device and rq789 is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
All rq789 player data is stored on hardened servers with access controls, intrusion detection systems, and regular independent security audits. Data at rest is encrypted using industry-standard algorithms.
rq789 does not sell, rent, or trade personal data to third parties for marketing purposes. Data is only shared with service providers necessary to operate the platform, and only under contractual data protection obligations.
rq789 will only send you promotional communications if you have explicitly opted in. You may withdraw consent at any time by updating your communication preferences in your account dashboard or by contacting support.
rq789 collects only the personal data that is necessary for platform operation, regulatory compliance, and the provision of gaming services. We do not collect data beyond what is required for these legitimate purposes.
rq789 respects your right to access, correct, and request deletion of your personal data, subject to legal retention obligations. Data subject requests are processed within 30 days of receipt.
This Privacy Policy ("Policy") is published by rq789 ("rq789", "we", "us", "our") and applies to all personal data processed in connection with the rq789 online gaming platform accessible at rq789.org, including all associated services, mobile access, customer support interactions, promotional communications, and payment processing activities.
This Policy governs the collection, use, storage, transfer, and deletion of personal data belonging to all individuals who register an account with rq789, visit the rq789.org website, or otherwise interact with rq789 services — including Pakistani players accessing rq789 from Karachi, Lahore, Islamabad, Faisalabad, and all other cities and regions across Pakistan.
rq789 is committed to handling personal data responsibly, lawfully, and in accordance with applicable data protection legislation and the privacy requirements imposed by our international gaming licence. We process personal data only for specified, explicit, and legitimate purposes, and we do not process personal data in a manner that is incompatible with those purposes.
For the purposes of applicable data protection legislation, rq789 is the data controller in respect of personal data collected through the rq789 platform. As data controller, rq789 determines the purposes for which and the means by which personal data is processed.
rq789 has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection obligations. Contact details for the rq789 DPO are provided in Section 14 of this Policy.
Where rq789 engages third-party service providers to process personal data on its behalf, those providers act as data processors under binding contractual agreements that impose data protection obligations at least equivalent to those observed by rq789.
When you create an rq789 account, we collect the following information:
To comply with our international gaming licence's Know Your Customer obligations, and to process withdrawal requests above applicable thresholds, rq789 may collect:
When you make deposits or withdrawals, rq789 collects transaction data including: the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or USDT TRC20), transaction reference numbers, PKR amounts, timestamps, and the outcome of each transaction. rq789 does not store full payment account credentials — only the data necessary to process and record the transaction.
rq789 records all gaming activity conducted through your account, including: games played, bet amounts, game outcomes, session durations, bonus activations and usage, and VIP Programme points accrued. This data is required for regulatory compliance, dispute resolution, responsible gaming monitoring, and improvement of the rq789 platform.
When you access rq789, we automatically collect certain technical data including:
When you contact rq789 through live chat or email, we collect and retain records of those communications, including the content of messages, the nature of any issue raised, and the resolution provided. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Operating your rq789 account, processing deposits and withdrawals, providing access to games and betting markets.
Verifying your identity and age (21+) in compliance with gaming licence KYC obligations.
Detecting and preventing fraudulent activity, money laundering, bonus abuse, and multi-accounting.
Monitoring gaming patterns to identify potential problem gambling indicators and enforce player-set limits.
Sending service notifications, account alerts, and (with consent) promotional communications about rq789 offers.
Meeting obligations under our gaming licence, responding to regulatory enquiries, and complying with lawful data requests.
rq789 does not use personal data to make automated decisions that produce significant legal effects on players, except where such decisions relate to the enforcement of our Terms and Conditions (for example, automatic account suspension upon detection of multi-accounting) — in which case you have the right to request human review of the decision.
rq789 processes personal data only where a valid legal basis exists. The applicable legal bases for rq789's processing activities are as follows:
rq789 uses the following categories of cookies and similar technologies on the rq789.org platform:
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may impair the functionality of the rq789 platform. Detailed instructions for managing cookies in common browsers are available in the help documentation for your specific browser.
rq789 may share personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:
rq789 does not sell, rent, or otherwise trade personal data to third parties for commercial gain, marketing profiling, or any purpose other than those described in this Policy. All third-party data processors engaged by rq789 are bound by contractual data protection obligations and are prohibited from using rq789 player data for any purpose beyond their contracted service provision.
As an international gaming platform operating under a licence issued outside Pakistan, rq789 may transfer personal data to and process personal data in jurisdictions other than Pakistan. Where such international transfers occur, rq789 ensures that adequate safeguards are in place to protect your personal data to a standard at least equivalent to the protections applicable in your jurisdiction of residence.
Safeguards used by rq789 for international data transfers include: contractual clauses imposing data protection obligations on recipients, transfers to jurisdictions recognised as providing adequate data protection by relevant authorities, and operational security controls applied consistently regardless of the jurisdiction in which processing occurs.
rq789 retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable law or our gaming licence obligations. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.
Subject to applicable law and any restrictions imposed by our gaming licence obligations, rq789 respects the following rights in relation to your personal data:
| Right | What It Means | Status |
|---|---|---|
| Right of Access | You may request a copy of the personal data rq789 holds about you, together with information about how it is processed. | Available |
| Right to Rectification | You may request correction of inaccurate or incomplete personal data held about you by rq789. | Available |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. | Available |
| Right to Restriction | You may request that rq789 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data. | Available |
| Right to Portability | You may request a copy of personal data you have provided to rq789 in a structured, machine-readable format for transfer to another service. | Available |
| Right to Object | You may object to processing of your personal data based on legitimate interests, including profiling for responsible gaming monitoring. | Available |
| Right to Withdraw Consent | Where processing is based on consent, you may withdraw that consent at any time without penalty. | Available |
To exercise any of the above rights, please contact the rq789 Data Protection Officer using the contact details in Section 14. rq789 will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case you will be notified within the initial 30-day period with the reason for the extension.
rq789 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, rq789 will notify affected players without undue delay and within 72 hours of becoming aware of the breach, in accordance with applicable notification obligations.
rq789 services are strictly restricted to individuals who are 21 years of age or older. rq789 does not knowingly collect, use, or retain personal data relating to individuals under the age of 21. Age verification is performed as part of the rq789 registration process and as a mandatory step in the KYC verification required for withdrawal processing.
If rq789 becomes aware that personal data has been collected from an individual under the age of 21, all such data will be immediately and securely deleted, the associated account will be permanently closed, and any funds deposited by the underage individual will be returned in accordance with applicable refund procedures.
If you believe that an individual under the age of 21 has registered an rq789 account using false age information, please contact the rq789 Data Protection Officer or support team immediately so that the account may be investigated and appropriate action taken.
rq789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in our data processing practices, or changes to the rq789 platform. Material changes to this Policy will be communicated to registered players via the mobile number or email address on file, with at least fourteen (14) calendar days' notice before the amended Policy takes effect.
The "Effective Date" displayed at the top of this Policy and in the hero section above will always reflect the current version. The version number is incremented with each substantive revision. Archived versions of this Policy are available on request from the rq789 Data Protection Officer.
Your continued use of rq789 following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the rq789 platform and close your account.
For any questions, concerns, or requests relating to this Privacy Policy or rq789's data processing practices — including the exercise of your data subject rights — please contact the rq789 Data Protection Officer through the following channels:
rq789 handles your personal data with the same care we put into building Pakistan's best online gaming platform. Log in and access 3,200+ certified games, live cricket betting, and live casino tables — securely.