rq789 Frequently
Asked Questions

rq789 accepts your Pakistani CNIC (Computerized National Identity Card) as the primary KYC document. You will need to submit a clear photo or scan of the front and back of your CNIC, along with a selfie for facial matching. Proof of your payment method (such as a JazzCash or EasyPaisa wallet screenshot) may also be required for larger withdrawals.

No. rq789 strictly enforces a one-account-per-person policy. Creating multiple accounts — whether on the same device, same mobile number, or different details — is a violation of the Terms and Conditions. All associated accounts will be permanently closed and any balances forfeited. If you have lost access to an existing account, contact rq789 live support to recover it.

First, check that you are using the registered mobile number and the correct password. Use the 'Forgot Password' option to reset via SMS to your registered Pakistani number. If you still cannot access your account, contact the rq789 live chat support team, available 24 hours a day, 7 days a week. Response time is typically under two minutes.

Contact the rq789 support team via live chat and request account closure or self-exclusion. Any remaining real-money balance will be withdrawn to your registered JazzCash or EasyPaisa account before closure is finalised. If you are closing for responsible gaming reasons, the self-exclusion takes effect immediately and cannot be reversed without a mandatory waiting period.

JazzCash withdrawals on rq789 are processed in real time during operational hours once your KYC verification is complete. Most players in Pakistan receive their funds within minutes. If there is any delay, it is typically due to a pending KYC document review or a routine fraud check. Contact live support if your withdrawal has not arrived within one hour.

Yes. rq789 fully supports EasyPaisa for both deposits and withdrawals. The minimum deposit via EasyPaisa is PKR 100, and withdrawals are processed in real time for verified accounts. Your EasyPaisa account must be registered in your own name — third-party payment accounts are not accepted on rq789.

Yes. rq789 accepts bank transfers from HBL, UBL, and Meezan Bank, as well as Raast instant payments. Bank transfer deposits are typically credited within 5 to 15 minutes during operational hours. Withdrawals to bank accounts are processed within one to three business days. Raast transfers are generally faster and settle within minutes.

rq789 charges no transaction fees on any deposit or withdrawal made via any supported payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT TRC20. Your own payment provider (mobile wallet or bank) may apply their standard charges, but rq789 does not add any platform-side fee.

The minimum withdrawal on rq789 varies slightly by payment method but is generally PKR 500 for JazzCash and EasyPaisa withdrawals. Bank transfer withdrawals (HBL, UBL, Meezan) may have a slightly higher minimum. Check the current limits in your rq789 account cashier section, as they may be updated periodically.

RTP varies by game and is set by the individual game provider. Most slot titles on rq789 carry an RTP between 94% and 97%, with some high-variance titles slightly outside this range. The published RTP for each slot is available in the game's information panel. rq789 does not alter RTPs — games run on certified provider software.

Yes. rq789 covers PSL (Pakistan Super League) matches extensively, including pre-match markets and in-play (live) betting. You can bet on match winners, top batsman, total runs, over-by-over markets, and more. rq789 also covers international cricket fixtures involving the Pakistan national team, as well as major tournaments like the ICC Cricket World Cup.

Yes. rq789 is fully optimised for mobile browsers on Android and iOS devices. The platform loads quickly on Pakistani 4G networks and all games, payment features, live casino streams, and account management tools are accessible via mobile browser without needing to download a separate app. The experience is comparable to desktop in all respects.

Yes. Live casino games on rq789 are sourced from licensed and independently audited game studios. Live dealer tables — including roulette, baccarat, blackjack, and live game shows — are operated under the studio provider's own regulatory framework, with physical cards, real wheels, and professional dealers. Results are not influenced by rq789 or any third party outside the studio.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount on eligible games before any associated winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must wager PKR 30,000 in total. The specific multiplier for each rq789 promotion is stated in that offer's individual terms.

Not always. Slot games typically contribute 100% toward wagering requirements on rq789, while live casino table games, certain high-RTP titles, and sports betting may contribute at a reduced rate (commonly 10% to 20%). The contribution rates for each game category are specified in the applicable bonus terms. Check the promotions detail page before you start playing to clear a bonus.

The rq789 VIP Programme has multiple tiers — from entry level through to Platinum — based on cumulative wagering over rolling periods. As you move up tiers, you unlock higher withdrawal limits, faster processing times, dedicated account management, reload bonuses, and exclusive PKR cashback offers. Your tier status is visible in your rq789 account dashboard at all times.

Yes, in specific circumstances. rq789 may void a bonus if it detects bonus abuse, including matched betting strategies designed to extract value without genuine gameplay, multi-accounting to claim welcome offers more than once, or violation of the specific terms attached to the promotion. Bonuses also expire if wagering requirements are not met within the stated validity period.

The minimum age to register and play on rq789 is 21 years. This is a strict requirement enforced at registration through age declaration, and again during KYC verification using your Pakistani CNIC. Any account found to belong to a player under 21 is immediately and permanently closed, with all balances voided. rq789 operates a zero-tolerance policy on underage gaming.

Contact the rq789 live chat support team at any time — day or night — and request self-exclusion. The exclusion takes effect immediately. You will be removed from all marketing communications and your account will not be reopened without a formal review and a mandatory waiting period. For a temporary break instead, you can set a cooling-off period of 24 hours up to six weeks through your account settings.

rq789 provides deposit limits (daily, weekly, monthly), loss limits, session time limits with reality-check alerts, cooling-off periods from 24 hours to six weeks, and permanent self-exclusion. All tools are available through your account dashboard or via the 24/7 live support team. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period. Visit the Responsible Gaming page for the full guide.

The fastest way to reach rq789 is via 24/7 live chat on the platform, with an average response time under two minutes. For formal complaints or privacy-related requests, email [email protected] with full details of your issue. rq789 acknowledges complaints within 24 hours and provides a substantive response within 72 hours. Formal dispute resolution is also available through rq789's licensing authority if required.